Refund policy
Return Eligibility
We accept returns within 30 days of delivery, provided that:
- Items are unused, unworn, and in original packaging
- Items are in resellable condition
- Proof of purchase is provided
Non-Returnable Items
- Used or damaged items (unless faulty)
- Final sale or clearance items (if clearly marked)
Return Process
To initiate a return:
- Contact our support team at Support@cheapcleats.com
- Provide your order number and reason for return
- Follow the return instructions provided
Returns sent without prior authorization may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a tracked shipping service
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Exchanges
We replace items only if they are defective or damaged. Contact us for assistance.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account
- Contact your payment provider
- Contact us for further assistance
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos for resolution.
Contact Information
Business Name: cheapcleats
Email: Support@cheapcleats.com
Phone: +44 161 832 4841
Address: 51 Deansgate, Manchester M3 2AY, United Kingdom