Contact information

Customer Support Commitment

At cheapcleats, we are committed to providing clear, responsive, and reliable customer support in compliance with Google Merchant Center requirements.

How to Contact Us

Customers can reach us through:

Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (UK time)
  • We aim to respond to all inquiries within 24–48 hours

Order Inquiries

For questions about your order, please include:

  • Order number
  • Full name used during checkout
  • Description of the issue

Complaints & Disputes

If you are not satisfied with our service:

  • Contact us first for resolution
  • We aim to resolve all complaints fairly and promptly

Transparency & Trust

We provide:

  • Clear product descriptions
  • Transparent pricing
  • Accurate shipping timelines
  • Accessible customer support

Policy Updates

We may update our policies to reflect changes in legal or operational requirements. Updates will be posted on this page.